Good Process Is Invisible
Say the word "process" in the wrong room and watch what happens.
Screens don't go down. Eyes don't light up. What you get instead is a specific kind of stillness — the kind that means everyone in the room just added something to their mental list of things they're going to have to tolerate.
That reaction is data. Not about process. About what people believe process is.
They believe it's a rulebook. A stack of requirements. A manager's way of adding friction to work that was flowing just fine. They think of process as the ten-page document that nobody reads, the approval chain that slows everything down, the form that has to be filled out before anything can move.
AI Isn't Doing My Job. It's Giving Me My Strategic Brain Back.
There's a version of the AI conversation I'm tired of.
The one where AI is either coming for everyone's job, or it's a magic button that does the work for you. Both takes miss what's actually happening — at least in mine.
AI isn't doing my job. It's making me more efficient at the parts of my job that were never the point in the first place. And the time it's giving back is showing me something uncomfortable: I had quietly turned strategic thinking into repetitive duty. AI is the thing that pulled me out of it.